Victoria Howard-McRae

Victoria Howard-McRae is a passionate educator, facilitator, and trainer dedicated to unlocking human potential in the workplace.

She is a highly sought-after facilitator and coach, specialising in leadership development, emotional intelligence, communication, customer engagement, and personal effectiveness.

“Victoria brings energy, warmth and clarity to every session. She has a unique ability to connect with people at all levels and translate complex concepts into practical, actionable learning. Her sessions leave a lasting impact.”

This is the consistent feedback received from participants and clients across corporate, government, retail, and not-for-profit sectors.

In recent years, Victoria has delivered programs for organisations such as Sydney Water, Transport for NSW, Coles Group, Westpac, and a range of national and international retail brands. Her facilitation spans topics including Leadership and Emotional Intelligence, Team Building, Human-Centred Communication, Customer Experience Excellence, and Consultative Sales.

Victoria’s passion is to help people grow their self-awareness, build trust, and communicate with confidence. Through storytelling, reflective dialogue, guided conversations, and interactive activities, she connects head and heart, creating genuine shifts in mindset and behaviour that last well beyond the training room.

With over 20 years of experience in leadership, training, and customer engagement, Victoria has led teams, managed change, driven sales performance, and built capability programs that support both personal growth and organisational outcomes.

Victoria holds extensive qualifications, including a Diploma of Leadership and Management, a Diploma in Retail Management, a Diploma in Business, Certificate IV in Customer Engagement, and the Science of Self Accreditation (DiSC, Driving Forces, Emotional Intelligence), REACH Practitioner Certification, and Result Coaching Certification.