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Full Day | Max. 24 Participants
Workshop Outcomes
- Boost psychosocial safety. Participants learn how to manage tension with calm, clarity, and curiosity—creating safer, more respectful conversations where people feel heard, not harmed
- Shift from Reaction to Response team members, practise regulating their emotional triggers and reading the subtext of difficult behaviour—so conflict becomes a space for growth, not gridlock
- Handle the 'Hard Stuff' with confidence through rehearsal-based role play. Participants build real-world skills to approach challenging personalities with empathy, courage, and purposeful direction
Topics Covered
- Understanding Behaviour Beneath the Surface
- Objectives, Tactics & Triggers
- Staying Grounded in the Heat
Location
- Willing to work interstate
- Willing to work internationally
How can this workshop be delivered?
- Face to face
Overview
Every workplace has its moments of tension—misunderstandings, emotional flare-ups, and personalities that clash. But what if we approached these challenges like actors approaching a tough scene? Not with fear, but with preparation, presence, and intention.
This practical and engaging workshop uses tools from professional actor training to help participants handle difficult conversations and behaviours with confidence and emotional intelligence. Drawing on performance techniques such as character objectives, subtext awareness, rehearsal, and breath control, this workshop builds the capacity to turn conflict into constructive dialogue—and to protect psychological safety in the process.
Perfect for teams, leaders, or organisations seeking to build resilience, empathy, and stronger communication in high-stakes moments.
Workshop Outcomes
- Boost psychosocial safety. Participants learn how to manage tension with calm, clarity, and curiosity—creating safer, more respectful conversations where people feel heard, not harmed
- Shift from Reaction to Response team members, practise regulating their emotional triggers and reading the subtext of difficult behaviour—so conflict becomes a space for growth, not gridlock
- Handle the 'Hard Stuff' with confidence through rehearsal-based role play. Participants build real-world skills to approach challenging personalities with empathy, courage, and purposeful direction
Topics Covered
- Understanding Behaviour Beneath the Surface
- Objectives, Tactics & Triggers
- Staying Grounded in the Heat
Who is this workshop for
This workshop is suitable for leaders and team managers.
Those responsible for leading diverse teams and navigating tricky personalities, feedback conversations, or emotionally charged situations.
HR professionals, culture leads, and OD Specialists.
Professionals working to improve workplace culture, reduce interpersonal friction, and build psychosocially safe environments.
Cross-functional or high-stakes teams.
Project teams, committees, or service-based teams where collaboration is essential, but tension or misalignment sometimes gets in the way.
Public sector & government employees.
Staff who work with complex stakeholder relationships, policy pressures, or front-facing roles that require calm, respectful communication under pressure.
Handouts/materials provided
Slideshow provided to participants after the workshop.
Paper workbook provided.
What to bring
A pen.
Facilitator
About the facilitator
Dr Andrew Lewis is an accomplished performing and screen arts educator and recognised leader in his field, with an acclaimed industry career followed by 20 years of success as head of Performance with one of the world's leading performance training institutions – the nationally recognised Western Australian Academy of Performing Arts (WAAPA). Successful alumni include Hugh Jackman, Tim Minchin and Lisa McCune. Andrew has extensive experience as an actor and director. He has directed a few television series that you may be familiar with including Home and Away, Neighbours, Parrallax, Something in the Air, All Saints, Going Home and Playschool. He has lectured around the world in Acting and Directing. Andrew holds a PhD in Storytelling Devising Practices and two Master Degrees in Theatre and Screen studies. He has a wealth of both academic and industry knowledge and enjoys inspiring people to ‘Stop Acting and Get Real’. Work with Andrew to achieve your Peak Performance. As an experienced learning designer, educator, inspiring facilitator and trainer Andrew brings fun to serious subjects.
He has worked extensively with Professional Development companies EVOLVE and Interchange and delivered workshops to Government, Corporate, Health and non-for profit organisations.
Key Expertise
- Team Building
- Managing Challenging Personalities
- Achieving Peak Performance
Industry Focus
- Mining
- Not-for profit
- Government
- Health
Based in:
About the facilitator
Dr Andrew Lewis is an accomplished performing and screen arts educator and recognised leader in his field, with an acclaimed industry career followed by 20 years of success as head of Performance with one of the world's leading performance training institutions – the nationally recognised Western Australian Academy of Performing Arts (WAAPA). Successful alumni include Hugh Jackman, Tim Minchin and Lisa McCune. Andrew has extensive experience as an actor and director. He has directed a few television series that you may be familiar with including Home and Away, Neighbours, Parrallax, Something in the Air, All Saints, Going Home and Playschool. He has lectured around the world in Acting and Directing. Andrew holds a PhD in Storytelling Devising Practices and two Master Degrees in Theatre and Screen studies. He has a wealth of both academic and industry knowledge and enjoys inspiring people to ‘Stop Acting and Get Real’. Work with Andrew to achieve your Peak Performance. As an experienced learning designer, educator, inspiring facilitator and trainer Andrew brings fun to serious subjects.
He has worked extensively with Professional Development companies EVOLVE and Interchange and delivered workshops to Government, Corporate, Health and non-for profit organisations.
Key Expertise
- Team Building
- Managing Challenging Personalities
- Achieving Peak Performance
Industry Focus
- Mining
- Not-for profit
- Government
- Health
Based in:
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