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Short Workshop | Max. 30 Participants
60 minutes
Workshop Outcomes
- Apply evidence-based strategies: explore ways to engage clients effectively, build trust and enhance professional influence
- Develop enhanced communication skills: demonstrate active listening, empathy and structured communication to strengthen client relationships
- Identify opportunities for growth: understand how to create mutually beneficial outcomes that drive business value and loyalty
Topics Covered
- The Strategic Value of Client Engagement
- Building Trust and Professional Credibility
- Effective Follow-Up and Relationship Maintenance
- Avoiding Common Engagement Pitfalls
Location
- Willing to work remote
- Willing to work interstate
- Willing to work internationally
How can this workshop be delivered?
- Face to Face
- Virtual
Overview
Engaging effectively with clients is at the heart of building trust, influence, and long-term business success. This 1-hour workshop introduces participants to the principles and practices that foster positive, productive client relationships. Participants will explore why proactive engagement matters, how to understand client needs and the tangible benefits of maintaining open, responsive communication. Participants will also examine common pitfalls and how to avoid them, ensuring interactions are consistent, professional and mutually beneficial. By the end of the workshop, participants will understand the strategic value of client engagement, be equipped with a range of practical techniques to build rapport and trust and be able to apply these principles to strengthen relationships, influence outcomes and drive business impact.
Workshop Outcomes
- Apply evidence-based strategies: explore ways to engage clients effectively, build trust and enhance professional influence
- Develop enhanced communication skills: demonstrate active listening, empathy and structured communication to strengthen client relationships
- Identify opportunities for growth: understand how to create mutually beneficial outcomes that drive business value and loyalty
Topics Covered
- The Strategic Value of Client Engagement
- Building Trust and Professional Credibility
- Effective Follow-Up and Relationship Maintenance
- Avoiding Common Engagement Pitfalls
Who is this workshop for
Any team member with client-facing responsibilities
Handouts/materials provided
Handouts:
Client Engagement Checklist
Building Trust Action Plan
Common Pitfalls & How to Avoid Them
What to bring
Pen and paper
Facilitator
About the facilitator
Nikki does meaningful work that makes a difference to her clients, the community, and her own continuous learning.
She partners with organisations to drive transformative change, bringing deep expertise across consulting, organisational leadership, workforce capability, team development, and strategy. Recognised as a dynamic researcher, program designer, facilitator, and communicator, Nikki’s work spans strategic policy design, program evaluation, stakeholder engagement, instructional design, and capability uplift—delivering results across multinational corporations, government agencies, non-profits, and small businesses at state, national, and international levels.
Previously, as National Education Lead for an international consultancy, Nikki led large-scale, system-wide education, training, and capability uplift initiatives across Australia. She also held leadership roles within the Victorian government and education system, where she led online learning strategy, curriculum development, wellbeing, and literacy support. She currently serves as a Director on a Victorian government board.
Alongside her practice, Nikki is an accomplished researcher and writer with a Masters by Research, and has been commissioned by high-profile organisations including the Australian Emergency Management Institute, Australian Institute of Disaster Resilience, National Australia Day Council, Microsoft Australia and Asia Pacific, Education Services Australia, Australian Centre for the Moving Image, ACARA, VCAA, DE Victoria and NT, the Asia Education Foundation, nbn co., and the Red Cross.
Nikki is a passionate learning designer, facilitator, and strategic thinker who builds inclusive, evidence-based approaches that empower people, strengthen leadership, and foster meaningful engagement. Known for her ability to connect, collaborate, and innovate, she helps leaders and teams think creatively, act with purpose, and deliver results. She works with empathy, kindness, and a strengths-based approach, ensuring enduring impact for every client.
Key Expertise
- Strategy and Planning
- Business Development
- Strengths-based Practice
- Leadership
- High Performing Teams
- Feedback and Positive Professional Conversations
- Presentation Skills
- Adaptive Expertise
- Public Speaking
- Stakeholder Engagement
Industry Focus
- Training, Learning and Development
- Government
- Small business
- Corporate teams
Based in:
About the facilitator
Nikki does meaningful work that makes a difference to her clients, the community, and her own continuous learning.
She partners with organisations to drive transformative change, bringing deep expertise across consulting, organisational leadership, workforce capability, team development, and strategy. Recognised as a dynamic researcher, program designer, facilitator, and communicator, Nikki’s work spans strategic policy design, program evaluation, stakeholder engagement, instructional design, and capability uplift—delivering results across multinational corporations, government agencies, non-profits, and small businesses at state, national, and international levels.
Previously, as National Education Lead for an international consultancy, Nikki led large-scale, system-wide education, training, and capability uplift initiatives across Australia. She also held leadership roles within the Victorian government and education system, where she led online learning strategy, curriculum development, wellbeing, and literacy support. She currently serves as a Director on a Victorian government board.
Alongside her practice, Nikki is an accomplished researcher and writer with a Masters by Research, and has been commissioned by high-profile organisations including the Australian Emergency Management Institute, Australian Institute of Disaster Resilience, National Australia Day Council, Microsoft Australia and Asia Pacific, Education Services Australia, Australian Centre for the Moving Image, ACARA, VCAA, DE Victoria and NT, the Asia Education Foundation, nbn co., and the Red Cross.
Nikki is a passionate learning designer, facilitator, and strategic thinker who builds inclusive, evidence-based approaches that empower people, strengthen leadership, and foster meaningful engagement. Known for her ability to connect, collaborate, and innovate, she helps leaders and teams think creatively, act with purpose, and deliver results. She works with empathy, kindness, and a strengths-based approach, ensuring enduring impact for every client.
Key Expertise
- Strategy and Planning
- Business Development
- Strengths-based Practice
- Leadership
- High Performing Teams
- Feedback and Positive Professional Conversations
- Presentation Skills
- Adaptive Expertise
- Public Speaking
- Stakeholder Engagement
Industry Focus
- Training, Learning and Development
- Government
- Small business
- Corporate teams
Based in:
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