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Short Workshop | Max. 20 Participants
90 minutes
Workshop Outcomes
- Understand the value of active listening: in building trust, strengthening relationships, and improving personal, team and business outcomes
- Identify and overcome common barriers: to listening effectively in professional contexts
- Demonstrate key active listening techniques: including focused attention, reflective questioning and empathetic responses
- Apply listening strategies: to real-world situations, enhancing collaboration, decision-making and stakeholder engagement
Topics Covered
- The Power of Listening: Understanding why active listening is a critical human skill and its impact on work, career and business outcomes.
- Barriers to Effective Listening: Recognising common obstacles such as assumptions, distractions and biases.
- Core Techniques for Active Listening: Focused attention, paraphrasing, reflective questioning and observing non-verbal cues.
- Listening in Action: Applying strategies in leadership, team collaboration and client engagement scenarios.
Location
- Willing to work remote
- Willing to work interstate
- Willing to work internationally
How can this workshop be delivered?
- Face to Face
- Virtual
Overview
In today’s fast-paced work environments, the ability to truly listen is a competitive advantage. This 90-minute workshop explores active listening as a core human skill that enhances relationships, drives better decisions and strengthens your influence and credibility at work. Participants will uncover why listening is more than hearing: it’s understanding, empathising and responding in ways that build trust, collaboration and impact. Through practical exercises, participants will learn techniques to focus attention, read verbal and non-verbal cues, ask powerful questions and provide meaningful feedback. The workshop highlights how active listening can help accelerate career progression, improves team outcomes and elevates client and stakeholder engagement.
Workshop Outcomes
- Understand the value of active listening: in building trust, strengthening relationships, and improving personal, team and business outcomes
- Identify and overcome common barriers: to listening effectively in professional contexts
- Demonstrate key active listening techniques: including focused attention, reflective questioning and empathetic responses
- Apply listening strategies: to real-world situations, enhancing collaboration, decision-making and stakeholder engagement
Topics Covered
- The Power of Listening: Understanding why active listening is a critical human skill and its impact on work, career and business outcomes.
- Barriers to Effective Listening: Recognising common obstacles such as assumptions, distractions and biases.
- Core Techniques for Active Listening: Focused attention, paraphrasing, reflective questioning and observing non-verbal cues.
- Listening in Action: Applying strategies in leadership, team collaboration and client engagement scenarios.
Who is this workshop for
Anyone who wants to improve their listening skills
Handouts/materials provided
Handouts:
Active Listening Tips & Techniques: Focused attention, paraphrasing, reflective questioning, observing non-verbal cues
Listening Self-Assessment & Reflection Sheet: Evaluate current listening habits, identify barriers, note strengths and areas for improvement
Paired Practice Conversation Guide: Instructions and prompts for the paired listening exercise; includes role guidance and reflection questions
Non-Verbal Listening Exercise Sheet: Guidance for interpreting gestures, tone, and facial expressions in group activities
What to bring
Pen and paper
Facilitator
About the facilitator
Nikki does meaningful work that makes a difference to her clients, the community, and her own continuous learning.
She partners with organisations to drive transformative change, bringing deep expertise across consulting, organisational leadership, workforce capability, team development, and strategy. Recognised as a dynamic researcher, program designer, facilitator, and communicator, Nikki’s work spans strategic policy design, program evaluation, stakeholder engagement, instructional design, and capability uplift—delivering results across multinational corporations, government agencies, non-profits, and small businesses at state, national, and international levels.
Previously, as National Education Lead for an international consultancy, Nikki led large-scale, system-wide education, training, and capability uplift initiatives across Australia. She also held leadership roles within the Victorian government and education system, where she led online learning strategy, curriculum development, wellbeing, and literacy support. She currently serves as a Director on a Victorian government board.
Alongside her practice, Nikki is an accomplished researcher and writer with a Masters by Research, and has been commissioned by high-profile organisations including the Australian Emergency Management Institute, Australian Institute of Disaster Resilience, National Australia Day Council, Microsoft Australia and Asia Pacific, Education Services Australia, Australian Centre for the Moving Image, ACARA, VCAA, DE Victoria and NT, the Asia Education Foundation, nbn co., and the Red Cross.
Nikki is a passionate learning designer, facilitator, and strategic thinker who builds inclusive, evidence-based approaches that empower people, strengthen leadership, and foster meaningful engagement. Known for her ability to connect, collaborate, and innovate, she helps leaders and teams think creatively, act with purpose, and deliver results. She works with empathy, kindness, and a strengths-based approach, ensuring enduring impact for every client.
Key Expertise
- Strategy and Planning
- Business Development
- Strengths-based Practice
- Leadership
- High Performing Teams
- Feedback and Positive Professional Conversations
- Presentation Skills
- Adaptive Expertise
- Public Speaking
- Stakeholder Engagement
Industry Focus
- Training, Learning and Development
- Government
- Small business
- Corporate teams
Based in:
About the facilitator
Nikki does meaningful work that makes a difference to her clients, the community, and her own continuous learning.
She partners with organisations to drive transformative change, bringing deep expertise across consulting, organisational leadership, workforce capability, team development, and strategy. Recognised as a dynamic researcher, program designer, facilitator, and communicator, Nikki’s work spans strategic policy design, program evaluation, stakeholder engagement, instructional design, and capability uplift—delivering results across multinational corporations, government agencies, non-profits, and small businesses at state, national, and international levels.
Previously, as National Education Lead for an international consultancy, Nikki led large-scale, system-wide education, training, and capability uplift initiatives across Australia. She also held leadership roles within the Victorian government and education system, where she led online learning strategy, curriculum development, wellbeing, and literacy support. She currently serves as a Director on a Victorian government board.
Alongside her practice, Nikki is an accomplished researcher and writer with a Masters by Research, and has been commissioned by high-profile organisations including the Australian Emergency Management Institute, Australian Institute of Disaster Resilience, National Australia Day Council, Microsoft Australia and Asia Pacific, Education Services Australia, Australian Centre for the Moving Image, ACARA, VCAA, DE Victoria and NT, the Asia Education Foundation, nbn co., and the Red Cross.
Nikki is a passionate learning designer, facilitator, and strategic thinker who builds inclusive, evidence-based approaches that empower people, strengthen leadership, and foster meaningful engagement. Known for her ability to connect, collaborate, and innovate, she helps leaders and teams think creatively, act with purpose, and deliver results. She works with empathy, kindness, and a strengths-based approach, ensuring enduring impact for every client.
Key Expertise
- Strategy and Planning
- Business Development
- Strengths-based Practice
- Leadership
- High Performing Teams
- Feedback and Positive Professional Conversations
- Presentation Skills
- Adaptive Expertise
- Public Speaking
- Stakeholder Engagement
Industry Focus
- Training, Learning and Development
- Government
- Small business
- Corporate teams
Based in:
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