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Full Day | Max. 20 Participants
Workshop Outcomes
- Increased understanding of Emotional Intelligence
- Improved self awareness skills
- Increased understanding of constructive use of emotional data in the workplace
- Improved skills in responding effectively to strong emotion at work
Topics Covered
- Defining Emotional Intelligence and introduction to EI models
- The role of emotions in social sytems including the workplace
- Developing self awareness skills
- Defining and developing empathy
- Identifying and naming emotion
- Authenticity and trust in the workplace
- Using emotions in decision making
- Effectively managing strong emotion in the workplace
- OPTION: Genos 180 degree assessment (see course overview for pricing and information)
Location
- Willing to work remote
- Willing to work interstate
- Willing to work internationally
How can this workshop be delivered?
- Face to face
Overview
Emotional Intelligence (EI) underpins everything Lauren does. With over 20 years’ experience as a coach and therapist, she firmly believes that EI skills are fundamental to personal well-being and the ability to communicate with, connect with, and lead others. Lauren helps participants deepen their understanding of EI and equips them with practical strategies to build and strengthen these essential skills.
Lauren is accredited in the Genos Emotional Intelligence Inventory and can integrate either the 180° or 360° feedback tools into her programs. These tools offer participants valuable insights into how others perceive their EI capabilities, fostering greater self-awareness and providing powerful motivation for growth and change.
Workshop Outcomes
- Increased understanding of Emotional Intelligence
- Improved self awareness skills
- Increased understanding of constructive use of emotional data in the workplace
- Improved skills in responding effectively to strong emotion at work
Topics Covered
- Defining Emotional Intelligence and introduction to EI models
- The role of emotions in social sytems including the workplace
- Developing self awareness skills
- Defining and developing empathy
- Identifying and naming emotion
- Authenticity and trust in the workplace
- Using emotions in decision making
- Effectively managing strong emotion in the workplace
- OPTION: Genos 180 degree assessment (see course overview for pricing and information)
Who is this workshop for
This workshop is for leaders at any level of the organisation who want to improve their skills of Emotional Intelligence. The workshop does require some self reflection so leaders need to be willing to consider how the concepts apply to themselves.
Handouts/materials provided
Following the workshop, Lauren will provide summary notes.
If the client chooses the optional Genos 180 or 360 Degree Report, participants will be provided a hard copy of their report during the program. The Genos debrief will be integrated into the program content.
What to bring
Paper and pen: Lauren encourages participants to take their own notes throughout the session. She finds this helps participants to stay engaged and apply the concepts to their particular circumstances.
Facilitator
About the facilitator
Lauren Hancock is an experienced Psychologist with a diverse background, having worked across a range of industries, including healthcare, resources, local government, education, and non-profit sectors. Throughout her career, she has provided interventions to individuals and groups across Australia and internationally, supporting leaders and organisations in navigating complex people challenges.
Originally trained as a therapist, Lauren has worked in organisational development since 2010, providing programs on leadership and mental health. She brings extensive experience in designing and leading residential leadership programs, having served as Program Director for several multi-day retreats. Her work is grounded in evidence-based methodologies, empowering participants to gain deeper insights into human behaviour and apply these insights to drive meaningful change within their organisations.
Lauren is also Adjunct Faculty for the Executive Education arm of two leading Australian Business Schools. Her excellence in program facilitation was recognised in 2024, when she received a teaching award for achieving the highest overall participant satisfaction.
As a coach, Lauren works with leaders to develop both intrapersonal and interpersonal skills critical for effective leadership. She believes that self-awareness and the capacity to manage mental health factors are essential to successful leadership. She works with executives and senior leaders, supporting them through career transitions, promotions, and organisational change. A number of her coaching clients have worked with her over several years as they advance in their careers. She is also an experienced team coach, focussing on enhancing team dynamics and performance.
Lauren holds these qualifications: Graduate: Company Director Course (AICD); Master of Psychology (Counselling Psychology); Bachelor of Psychology (Graduate); Bachelor of Science (Psychology) and Certificate IV in Training & Assessment (TAA40104). Lauren is a Registered Psychologist with the Psychology Board of Australia.
Lauren's accreditations include:
• Certified Speaking Professional (CSP): Professional Speakers Australia
• Certified PRINT® Coach: The Paul Hertz Group
• Certified Facilitator LEGO® Serious Play® methodology: Pivotal Play
• Accredited Practitioner LSI & GSI: Human Synergistics
• Accredited Practitioner Team Management Profile: Team Management Systems
• Accredited Practitioner QO2: Team Management Systems
• Accredited Practitioner Genos Emotional Intelligence Inventory: Genos International
Lauren has worked with clients from a range of sectors providing leadership and mental wellbeing programs. In the resources and related services sector these clients have included Woodside Energy, BHP, Fluor, Rio Tinto, Chevron, Gold Fields, INPEX, Shell, Alcoa, De Grey Mining, Speno International, Micromine, Westrac and Monadelphous. Lauren has also provided programs for a number of local governments including City of Joondalup, City of Rockingham, City of Perth, City of Bayswater, City of Canning, Shire of Ashburton, City of Karratha, Town of Victoria Park and City of Swan. She has worked with government departments including the Department of Defence, NOPTA, WA Department of Health, WA Department of Justice and Keystart. Other health related clients have included WAGPET, Australasian College for Emergency Medicine, IPN Medical Centres, Amherst Psychology, Healthy Mind Menu and Pioneer Health Albany. Education sector clients have included Study Perth, Phoenix Academy, UWA Business School and the Australian Universities International Directors Forum.
Key Expertise
- Psychology
- Leadership
Industry Focus
- Healthcare
- Resources
- Local Government
Based in:
About the facilitator
Lauren Hancock is an experienced Psychologist with a diverse background, having worked across a range of industries, including healthcare, resources, local government, education, and non-profit sectors. Throughout her career, she has provided interventions to individuals and groups across Australia and internationally, supporting leaders and organisations in navigating complex people challenges.
Originally trained as a therapist, Lauren has worked in organisational development since 2010, providing programs on leadership and mental health. She brings extensive experience in designing and leading residential leadership programs, having served as Program Director for several multi-day retreats. Her work is grounded in evidence-based methodologies, empowering participants to gain deeper insights into human behaviour and apply these insights to drive meaningful change within their organisations.
Lauren is also Adjunct Faculty for the Executive Education arm of two leading Australian Business Schools. Her excellence in program facilitation was recognised in 2024, when she received a teaching award for achieving the highest overall participant satisfaction.
As a coach, Lauren works with leaders to develop both intrapersonal and interpersonal skills critical for effective leadership. She believes that self-awareness and the capacity to manage mental health factors are essential to successful leadership. She works with executives and senior leaders, supporting them through career transitions, promotions, and organisational change. A number of her coaching clients have worked with her over several years as they advance in their careers. She is also an experienced team coach, focussing on enhancing team dynamics and performance.
Lauren holds these qualifications: Graduate: Company Director Course (AICD); Master of Psychology (Counselling Psychology); Bachelor of Psychology (Graduate); Bachelor of Science (Psychology) and Certificate IV in Training & Assessment (TAA40104). Lauren is a Registered Psychologist with the Psychology Board of Australia.
Lauren's accreditations include:
• Certified Speaking Professional (CSP): Professional Speakers Australia
• Certified PRINT® Coach: The Paul Hertz Group
• Certified Facilitator LEGO® Serious Play® methodology: Pivotal Play
• Accredited Practitioner LSI & GSI: Human Synergistics
• Accredited Practitioner Team Management Profile: Team Management Systems
• Accredited Practitioner QO2: Team Management Systems
• Accredited Practitioner Genos Emotional Intelligence Inventory: Genos International
Lauren has worked with clients from a range of sectors providing leadership and mental wellbeing programs. In the resources and related services sector these clients have included Woodside Energy, BHP, Fluor, Rio Tinto, Chevron, Gold Fields, INPEX, Shell, Alcoa, De Grey Mining, Speno International, Micromine, Westrac and Monadelphous. Lauren has also provided programs for a number of local governments including City of Joondalup, City of Rockingham, City of Perth, City of Bayswater, City of Canning, Shire of Ashburton, City of Karratha, Town of Victoria Park and City of Swan. She has worked with government departments including the Department of Defence, NOPTA, WA Department of Health, WA Department of Justice and Keystart. Other health related clients have included WAGPET, Australasian College for Emergency Medicine, IPN Medical Centres, Amherst Psychology, Healthy Mind Menu and Pioneer Health Albany. Education sector clients have included Study Perth, Phoenix Academy, UWA Business School and the Australian Universities International Directors Forum.
Key Expertise
- Psychology
- Leadership
Industry Focus
- Healthcare
- Resources
- Local Government
Based in:
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